--- title: What to Expect from a Great Digital Marketing Consultant description: All too often businesses invest in the wrong digital consultant and suffer the consequences. The key is knowing what to look for. image: https://resources.cmglocalsolutions.com/hs-fs/file-1697634987-jpg/Blog_Post_Images/imageoftwoyoungbusinessm_106843.jpg --- [855-594-0010](tel:855-594-0010) # [![CMG Local Solutions](https://cmglocalsolutions.com/wp-content/themes/cmg-local-solutions/assets/image/logo.svg)](https://cmglocalsolutions.com/) - Solutions - [Cox Targeted Display](https://cmglocalsolutions.com/solutions/cox-targeted-display/) - [Cox Connected Video](https://cmglocalsolutions.com/solutions/cox-connected-video/) - [Cox OneSearch](https://cmglocalsolutions.com/solutions/cox-onesearch/) - [Cox Analytics](https://cmglocalsolutions.com/solutions/cox-analytics/) - Industries - [Automotive](https://cmglocalsolutions.com/industries/automotive/) - [Financial Services](https://cmglocalsolutions.com/industries/financial-services/) - [Healthcare](https://www.coxhealthmarketing.com/) - [Higher Education](https://cmglocalsolutions.com/industries/higher-education/) - [Home Services](https://cmglocalsolutions.com/industries/home-services/) - [Legal Services](https://cmglocalsolutions.com/industries/legal-services/) - [Restaurant/QSR](https://cmglocalsolutions.com/industries/restaurants/) - Approach - [Our Strategy](https://cmglocalsolutions.com/approach/strategy/) - [How We Do It](https://cmglocalsolutions.com/approach/how-we-do-it/) - Clients - [Success Stories](https://cmglocalsolutions.com/clients/success-stories/) - [Creative Showcase](http://www.cmgadvertising.com/) - About - [Who We Are](https://cmglocalsolutions.com/about/who-we-are/) - [Careers](http://cmglocalsolutions.com/about/careers/) - Markets - [Athens](https://cmglocalsolutions.com/athens/) - [Atlanta](https://cmglocalsolutions.com/atlanta/) - [Boston](https://cmglocalsolutions.com/boston/) - [Charlotte](https://cmglocalsolutions.com/charlotte/) - [Dayton](https://cmglocalsolutions.com/dayton/) - [Houston](https://cmglocalsolutions.com/houston/) - [Jacksonville](https://cmglocalsolutions.com/jacksonville/) - [Long Island](https://cmglocalsolutions.com/long-island/) - [Memphis](https://cmglocalsolutions.com/memphis/) - [Miami](https://cmglocalsolutions.com/miami/) - [Orlando](https://cmglocalsolutions.com/orlando/) - [Pittsburgh](https://cmglocalsolutions.com/pittsburgh/) - [San Antonio](https://cmglocalsolutions.com/san-antonio/) - [Seattle](https://cmglocalsolutions.com/seattle/) - [Tampa](https://cmglocalsolutions.com/tampa/) - [Tulsa](https://cmglocalsolutions.com/tulsa/) - Resources - [Blog](https://blog.cmglocalsolutions.com/) - [Resources](https://blog.cmglocalsolutions.com/online-marketing-resources) - [Contact Us](https://cmglocalsolutions.com/contact-us/) # Digital Marketing Solved Blog ## [What to Expect from a Great Digital Marketing Consultant](https://resources.cmglocalsolutions.com/what-to-expect-from-a-great-digital-marketing-consultant) Posted by [Jesse McCambridge](https://resources.cmglocalsolutions.com/author/jesse-mccambridge) on September 30, 2014 at 10:27 AM - [Tweet](https://twitter.com/share) ![What to expect from a great digital marketing consultant.](https://resources.cmglocalsolutions.com/hs-fs/file-1697634987-jpg/Blog_Post_Images/imageoftwoyoungbusinessm_106843.jpg?width=300&name=imageoftwoyoungbusinessm_106843.jpg "What to expect from a great digital marketing consultant.")With the way [digital marketing](https://resources.cmglocalsolutions.com/3-reasons-why-digital-media-marketing-works) has exploded online, it's pretty easy to find a professional that calls himself a digital marketing consultant. But in such a young, developing field, there's no question that many so-called consultants lack the background required to do a professional job for their customers. They may have some knowledge of digital strategy and content marketing, but they aren't as skillful at driving reliable returns — or at understanding the best strategy for a particular brand. Businesses too often invest in the wrong digital consultant, and they come out hurting in the end, after their high-end spending delivers bargain-rate results. The key to avoiding a similar fate, [Social Media Today](http://www.socialmediatoday.com/content/5-reasons-hire-digital-marketing-consultant) notes, is knowing what to look for when you hire a consultant. Here are five things you should expect from any worthwhile consultant. #### 1. Transparent Reporting When your strategy is implemented through campaigns, businesses shouldn't let digital consultants handle all the data. A good consultant won't ask for that, anyway; he's more likely to offer transparent reporting up front. This reporting shows, for better or worse, the results from current active campaigns. Bad consultants won't want to show these because they fear the poor numbers will cost them their client. But good consultants understand that, even if some of the data isn't flattering, it's not the end of the world. #### 2. Responsiveness Depending on the campaign, a lot can happen in a day. Strategic moves may backfire, performance may be well below expectations and so on. A consultant should be readily available to respond to these needs. If a consultant can't guarantee responsiveness, it's usually for one of two reasons: Either he is too busy to take you on, or he doesn't want to fix the problems he creates. #### 3. High-touch Local Customer Service Digital consultants are there to help their clients [avoid the mess of computers and automated processes](http://blog.cmglocalsolutions.com/four-reasons-your-digital-marketing-strategy-needs-a-human-touch), so why would they automate their customer service? By asking for high-touch local customer service, businesses are making sure that they can reach their consultant in a pinch. [Local](http://blog.cmglocalsolutions.com/why-local-digital-advertising-matters-more-than-ever) support ensures that they aren't being outsourced to a specialist in Dallas when they really need someone on the ground in Orlando. Consulting firms should know their clients want this close working relationship. #### 4. A Template for Success [Digital marketing consultants](http://blog.cmglocalsolutions.com/digital-marketing-consulting-checklist-what-you-need-to-know) should come in with a template for success that has been customized to suit your brand and marketing needs. Ask to see the short- and long-term strategy, as well as past use cases where their approach produced tangible results. If they haven't had success before, your business isn't likely to be the first. #### 5. Ongoing Optimization of Campaigns Remember those detailed reports you expect from your consultant? They should be used as more than just a progress report on your current performance. A good consultant will take those reports and make strategy adjustments that continually optimize your campaigns for success. Don't invest in a consultant who writes a prescription and walks away: all good consultants understand that the best campaigns take time to mature. A little due diligence is all it takes to save your business from the teeth of an unqualified digital marketing consultant. Understand what qualities matter most to you, and don't be afraid to shine a bright light on any candidate before making your choice.   [![Top 10 Digital Marketing Resources ](https://no-cache.hubspot.com/cta/default/356930/716a5173-7544-4eda-96be-f7b8212d4feb.png)](https://cta-redirect.hubspot.com/cta/redirect/356930/716a5173-7544-4eda-96be-f7b8212d4feb) [![Subscribe to the Digital Marketing Solved Blog](https://no-cache.hubspot.com/cta/default/356930/133c9be0-75fc-49a2-a69d-21e7a2573437.png)](https://cta-redirect.hubspot.com/cta/redirect/356930/133c9be0-75fc-49a2-a69d-21e7a2573437) Topics: [Digital Marketing Strategy](https://resources.cmglocalsolutions.com/topic/digital-marketing-strategy) ### Stay Connected ### Subscribe to Email Updates ### Posts by Topic - [Digital Marketing Strategy (145)](https://resources.cmglocalsolutions.com/topic/digital-marketing-strategy) - [Social Media Marketing (74)](https://resources.cmglocalsolutions.com/topic/social-media-marketing) - [Integrated Marketing (70)](https://resources.cmglocalsolutions.com/topic/integrated-marketing) - [Video Advertising (66)](https://resources.cmglocalsolutions.com/topic/video-advertising) - [Search Engine Optimization (SEO) (63)](https://resources.cmglocalsolutions.com/topic/search-engine-optimization-seo) - [Paid Search Engine Marketing (60)](https://resources.cmglocalsolutions.com/topic/paid-search-engine-marketing) - [Mobile Optimization and Advertising (46)](https://resources.cmglocalsolutions.com/topic/mobile-optimization-and-advertising) - [Premium Display and Banner Ads (42)](https://resources.cmglocalsolutions.com/topic/premium-display-and-banner-ads) - [Content Marketing (41)](https://resources.cmglocalsolutions.com/topic/content-marketing) - [Website Design & Development (30)](https://resources.cmglocalsolutions.com/topic/website-design-development) - [Analytics (23)](https://resources.cmglocalsolutions.com/topic/analytics) - [Retargeting and Remarketing (23)](https://resources.cmglocalsolutions.com/topic/retargeting-and-remarketing) - [Reach Extension and Targeting (21)](https://resources.cmglocalsolutions.com/topic/reach-extension-and-targeting) - [Interactive Design & Creative (20)](https://resources.cmglocalsolutions.com/topic/interactive-design-creative) - [Native Advertising (18)](https://resources.cmglocalsolutions.com/topic/native-advertising) - [Automotive (12)](https://resources.cmglocalsolutions.com/topic/automotive) - [Marketing Strategy (12)](https://resources.cmglocalsolutions.com/topic/marketing-strategy) - [digital advertising (11)](https://resources.cmglocalsolutions.com/topic/digital-advertising) - [social media (11)](https://resources.cmglocalsolutions.com/topic/social-media) - [Local Listings Management (10)](https://resources.cmglocalsolutions.com/topic/local-listings-management) - [Food & Beverage (8)](https://resources.cmglocalsolutions.com/topic/food-beverage) - [Home Services (8)](https://resources.cmglocalsolutions.com/topic/home-services) - [target audience (7)](https://resources.cmglocalsolutions.com/topic/target-audience) - [Responsive Design (6)](https://resources.cmglocalsolutions.com/topic/responsive-design) - [local business (6)](https://resources.cmglocalsolutions.com/topic/local-business) - [Digital Success Series (5)](https://resources.cmglocalsolutions.com/topic/digital-success-series) - [Google (5)](https://resources.cmglocalsolutions.com/topic/google) - [Retail (5)](https://resources.cmglocalsolutions.com/topic/retail) - [Seasonal Marketing (5)](https://resources.cmglocalsolutions.com/topic/seasonal-marketing) - [small business (5)](https://resources.cmglocalsolutions.com/topic/small-business) - [Ask the Experts (4)](https://resources.cmglocalsolutions.com/topic/ask-the-experts) - [Google Analytics (4)](https://resources.cmglocalsolutions.com/topic/google-analytics) - [Professional Services (4)](https://resources.cmglocalsolutions.com/topic/professional-services) - [ROI (4)](https://resources.cmglocalsolutions.com/topic/roi) - [Voice Search (4)](https://resources.cmglocalsolutions.com/topic/voice-search) - [facebook (4)](https://resources.cmglocalsolutions.com/topic/facebook) - [video marketing (4)](https://resources.cmglocalsolutions.com/topic/video-marketing) - [Email Marketing (3)](https://resources.cmglocalsolutions.com/topic/email-marketing) - [Healthcare (3)](https://resources.cmglocalsolutions.com/topic/healthcare) - [Higher Education (3)](https://resources.cmglocalsolutions.com/topic/higher-education) - [branding (3)](https://resources.cmglocalsolutions.com/topic/branding) - [customer journey (3)](https://resources.cmglocalsolutions.com/topic/customer-journey) - [lead-gen (3)](https://resources.cmglocalsolutions.com/topic/lead-gen) - [location data (3)](https://resources.cmglocalsolutions.com/topic/location-data) - [online video (3)](https://resources.cmglocalsolutions.com/topic/online-video) - [targeted display advertising (3)](https://resources.cmglocalsolutions.com/topic/targeted-display-advertising) - [A/B Testing (2)](https://resources.cmglocalsolutions.com/topic/a-b-testing) - [Amazon (2)](https://resources.cmglocalsolutions.com/topic/amazon) - [Google Ads (2)](https://resources.cmglocalsolutions.com/topic/google-ads) - [data (2)](https://resources.cmglocalsolutions.com/topic/data) - [geo-targeting (2)](https://resources.cmglocalsolutions.com/topic/geo-targeting) - [marketing resources (2)](https://resources.cmglocalsolutions.com/topic/marketing-resources) - [ppc (2)](https://resources.cmglocalsolutions.com/topic/ppc) - [social media images (2)](https://resources.cmglocalsolutions.com/topic/social-media-images) - [traditional media (2)](https://resources.cmglocalsolutions.com/topic/traditional-media) - [visual content (2)](https://resources.cmglocalsolutions.com/topic/visual-content) - [B2B (1)](https://resources.cmglocalsolutions.com/topic/b2b) - [Cox OneSearch (1)](https://resources.cmglocalsolutions.com/topic/cox-onesearch) - [Customer Retention (1)](https://resources.cmglocalsolutions.com/topic/customer-retention) - [Instagram ads (1)](https://resources.cmglocalsolutions.com/topic/instagram-ads) - [Magid (1)](https://resources.cmglocalsolutions.com/topic/magid) - [SEO for Beginners (1)](https://resources.cmglocalsolutions.com/topic/seo-for-beginners) - [audio (1)](https://resources.cmglocalsolutions.com/topic/audio) - [boosted posts (1)](https://resources.cmglocalsolutions.com/topic/boosted-posts) - [brand guidelines (1)](https://resources.cmglocalsolutions.com/topic/brand-guidelines) - [job search (1)](https://resources.cmglocalsolutions.com/topic/job-search) - [memes (1)](https://resources.cmglocalsolutions.com/topic/memes) - [multi-location advertising (1)](https://resources.cmglocalsolutions.com/topic/multi-location-advertising) - [omnichannel marketing (1)](https://resources.cmglocalsolutions.com/topic/omnichannel-marketing) - [retail marketing (1)](https://resources.cmglocalsolutions.com/topic/retail-marketing) - [zero-click searches (1)](https://resources.cmglocalsolutions.com/topic/zero-click-searches) ## Free Resources Click [here](http://blog.cmglocalsolutions.com/online-marketing-resources) to visit our archive of free eBooks and White Papers   Search this site: Search ## Our *Partners* & Publishers ![Google Partner](https://cmglocalsolutions.com/wp-content/uploads/2018/01/google_partner_c.png) ![](https://cmglocalsolutions.com/wp-content/uploads/2014/03/04_bng_c.png) ![Tag Registered](https://cmglocalsolutions.com/wp-content/uploads/2018/01/tag_c.png) ![](https://cmglocalsolutions.com/wp-content/uploads/2018/01/digital_content_next_c.png) ![](https://cmglocalsolutions.com/wp-content/uploads/2018/03/http___pluspng.com_img-png_facebook-logo-png-1722-200x42.png) ![](https://cmglocalsolutions.com/wp-content/uploads/2014/03/09_iab_c.jpg) ![](https://cmglocalsolutions.com/wp-content/uploads/2018/01/doubleclick_c.png) ![](https://cmglocalsolutions.com/wp-content/uploads/2018/03/iStock-621141822-1024x683.jpg) ### Get started with Local Solutions today [Contact Us](https://cmglocalsolutions.com/contact-us/) **Cox Media Group** 6205 Peachtree Dunwoody Rd. Atlanta, GA 30328 © 2018 Cox Media Group, LLC. All Rights Reserved. - [Privacy Policy](https://cmglocalsolutions.com/privacy-policy/)