Tracking campaign effectiveness would be easier if marketing campaigns drove traffic and referrals back through a single channel, but this is rarely the case. Consumers can do any number of things when marketing influences them into action, and this makes tracking complicated. This is especially true when referrals take the form of phone calls, which can only be accurately measured by analytics through a call-tracking solution.
What is call tracking? In the simplest terms, it's a way of seeing which ad campaigns are driving calls to your business. As smartphones create a seamless experience that melds phone capabilities with online search and mobile browsers, call tracking lets you get more reliable data from your campaigns. Without it, your company could be saddled with distorted readouts of how your digital campaigns are performing. But this simple functionality also provides valuable insights into the behaviors of your consumer base, helping you tweak your marketing style in the future.