Mobile commerce has changed the way consumers behave. Today, not only can you order exactly what you want no matter where a retailer is located, but you can also check reviews and compare prices while on the go. Even your most exotic purchases can be made remotely - except, that is, when it comes to cars.
Despite a 2015 report from J.D. Power showing that more than half (51 percent) of new-vehicle buyers use a tablet or smartphone to conduct their car research — a 70 percent increase since 2012 — car buying today still means having to visit a car dealership. But for those car dealers, it's not business as usual. For them to succeed, they have to consider their consumers' new buying habits and use of mobile devices when pursuing the sale.