Social media strategy has become key as the millennial generation emerges with distinctive patterns of connectivity, values and spending. While they are mobile-centric — according to Nielsen, 85 percent of them own a smartphone — and are connected 24/7, reaching them has perplexed retailers, who have found that millennials don't respond to traditional marketing methods.
How do you connect with the most connected generation in history? Social media is their entry to the Internet, and it leads search engines in terms of content discovery — which means you need to develop a relationship with them on social media. Here are five steps to take.
1. Find Out Where They Hang Out
Different social networks serve different functions. Mashable notes that a report from Frank N. Magid Associates Inc. shows that teen Facebook usage dropped from 95 percent in 2012 to 88 percent in 2014. Twitter, meanwhile, saw an increase in adult users in 2014, according to the Pew Research Center. Tumblr and Pinterest are popular with women, notes FinancesOnline, and Pew reports that college graduates and higher-income users are generally found on LinkedIn. Find out where your millennials hang out and engage them there.