*This article is a guest post written by our web services partner, Cardinal Web Solutions. 

A few weeks ago, a rock skipped up and hit my windshield as I was driving down I-85, creating a crack about 15 inches long. After asking neighbors and friends if they knew anyone in the area who could fix it in a timely manner without breaking the bank, I was referred to a company whose pricing looked great and could have it done the following day. 

I hopped on their website and proceeded to the contact page, hoping to secure my appointment, when I noticed the form was broken. There was no “Schedule Work” button or way to submit my information. I called the number listed on the site a few times trying to get in touch with someone, but was unsuccessful.